SLA Monitoring

Track how vendors are performing against your contractual SLAs

Clarative's Vendor SLA Monitoring Module gives teams visibility into vendor commitments and automates the tracking of performance against contractual obligations to manage risk and meet regulatory requirements.

The SLA Monitoring Module

See how Clarative’s AI platform helps TPRM, Compliance, and vendor management continuously track vendor performance.

SLA Registry
‍Monitor diverse vendor commitments across your portfolio in one place, from system uptime and response times to shipping deadlines and transaction processing SLAs

Vendor-Reported SLAs
‍‍Clarative can automatically collect SLA metrics from vendors and pull the data into performance reports

Real-time Monitoring
‍Clarative automatically tracks vendor-reported outage pages and internal data. Where these aren’t sufficient for vendor monitoring, Clarative’s Synthetic Monitoring service performs "heartbeat" checks on actual vendor performance in real-time.

SLA mapping & calculations
‍‍Clarative ties outages and events to SLAs, so that you know when a risk event means a vendor is not delivering on a promise.

Continuously Monitor Vendor SLAs and KPIs

Discover what Clarative AI can do for you.

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