Today's AWS us-east-1 outage affected a significant portion of the tech ecosystem, and the cascading failures we observed through our continuous vendor performance monitoring revealed something important about how concentration risk actually works in modern vendor portfolios.

Your vendor's SLA promises 99.9% uptime, but your users are experiencing frequent issues. Discover why the gap between contractual commitments and actual performance is wider than most organizations realize and what you can do about it.

The CrowdStrike outage grounded planes and shut down hospitals. This didn’t happen because of a security breach; it happened because of a bad software update. This global outage exposed the dangerous blind spot in security-focused TPRM programs and showed why operational risk management is just as critical as cybersecurity assessment.

Most SLAs look impressive on paper but fail when you need them most. Our team has read hundreds of SLAs so that you don’t have to. Learn how to negotiate service level agreements that go beyond uptime percentages to include meaningful metrics, enforceable remedies, and the transparency mechanisms that make vendors accountable.

Annual vendor assessments made sense when technology changed slowly and vendor ecosystems were small. But in today's world of rapid change and deep dependencies, point-in-time reviews create a dangerous illusion of control while leaving organizations blind to the risks that matter most.

Clarative's Synthetic Monitoring provides continuous, proactive vendor oversight by testing availability, latency, and response validation in real-time, detecting issues before they're officially reported and enabling businesses to stay ahead of vendor-related disruptions.